WhatsApp Business
Template-aware replies and session history in one thread.
Product
One inbox for everycustomer conversation.
ArQonnect unifies WhatsApp, Instagram, Messenger, and website chat. Your team works from a single operator view with knowledge-grounded replies, citations, and human handoff when automation should stop.
Unified inbox
Every channel in one operator view
Stop copying threads between apps. ArQonnect keeps channel context, contact history, and assignment state in a single workspace.
Instagram Direct
DMs beside web and Messenger without switching apps.
Facebook Messenger
Page inbox unified with your other channels.
Website chat
Embeddable widget with the same knowledge and handoff rules.
Knowledge and citations
Answers grounded in what you approve
Approved knowledge base
Upload policies, FAQs, and product sheets. The twin answers from what you publish, not the open web.
Source citations
Operators and customers see which document grounded each answer when you enable citations.
Tone and guardrails
Set boundaries on topics, languages, and escalation paths before conversations go live.
Continuous review
Flag weak answers, update sources, and retrain without redeploying your site.
Human handoff
Automation with controls your team owns
The twin handles routine questions. Operators step in with full context, clear permissions, and audit-friendly history.
Human takeover
Agents pick up any thread with full context, channel metadata, and prior AI turns.
Assignment and queues
Route by team, skill, or business hours so after-hours messages land in the right queue.
Operator controls
Pause automation per contact, lock sensitive fields, and audit who replied when.
How it works
Live in three focused steps
01
Connect channels
Link WhatsApp, Instagram, Messenger, and web chat. Messages flow into one inbox.
02
Train on your knowledge
Add documents and rules. The twin drafts replies with citations your team can trust.
03
Hand off when needed
Escalate to humans with one click. Customers never repeat themselves.
Simple plans. Real connections.
Plans from Starter
One AI twin. Every customer conversation. Choose the plan that moves your business forward. Subscriptions are billed by Paddle as Merchant of Record.
Need delivery beyond the software?
Project work lives on ArQonnect Cloud
Web development, AI transformation, SEO, AEO, GEO, mobile apps, CRM automation, and implementation training are sold by our services company under a statement of work. They are not part of the ArQonnect SaaS subscription billed on this site.
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